Scope of Application
Article 1
- Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be
accommodated shall be subject to these Terms and Conditions. - And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices．
- In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not
violate laws and regulations and generally accepted practices， notwithstanding the preceding Paragraph, the special contract
shall take precedence over the provisions of these Terms and Conditions.
Application for Accommodation Contracts
Article 2
- Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel
of the following particulars:- Name of the Guest(s);
- Date of accommodation and estimated time of arrival;
- Accommodation Charges（based，in principle，on the Basic Accommodation Charges listed in the attached Table No.1); and
- Other particulars deemed necessary by the Hotel.
- In the case when the Guest requests, during his stay, extension
of the accommodation beyond the date in Subparagraph(2) of the
preceding Paragraph, it shall be regarded as an application for a
new Accommodation Contract at the time such request is made.
Conclusion of Accommodation Contracts, etc.
Article 3
- A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the
application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has
not accepted the application. - When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the
Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges
covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3days) by the date specified by the Hotel. - The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation
charges under Article 6 and the thirdly for the reparations under Article 18 if applicable, and the remainder, if any, shall be refunded
at the time of the payment of the Accommodation Charges as stated in Article 12. - When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2 the Hotel shall treat the Accommodation Contract as
invalid. However, the same shall apply only in the case when the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
Special Contracts Requiring No Accommodation Deposit
Article 4
- Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract
requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph. - In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not
specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be
construed as that the Hotel has accepted a special contract preceding Paragraph.
Refusal of Accommodation Contracts
Article 5-1
The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
- When the application for accommodation does not conform with the provisions of these Terms and Conditions;
- When the Hotel is fully booked and no room is available;
- When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
- When a person who intends to stay at the hotel has said or done something that causes significant inconvenience to other guests.;
- When the person seeking accommodation is a patient with a specified infectious disease;
- When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
- When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other unavoidable causes;
- When the provisions of Article (No.63) of 12 Metropolitan/Prefectural Ordinance are applicable.
- when the case falls under the provisions of Article 5 of the Prefectural Ordinance.
(Request for cooperation in infection prevention measures)
Article 5-2
- In accordance with the provisions of Article 4-2 of the Ryokan Business Law, this hotel may request the cooperation necessary for the prevention of specified infectious diseases from those who intend to stay at the hotel.
- The person who intends to stay at the hotel may not refuse the request for cooperation in the preceding paragraph without justifiable reason, and if the person does not respond to the request for cooperation in the preceding paragraph without justifiable reason and later becomes a patient, etc., of the specified infectious disease, the hotel will pay the expenses required to take measures to prevent infection, such as disinfection of facilities made necessary by the person’s use, In the event that the said person does not respond to the request for cooperation in accordance with the preceding paragraph, and the said person later falls under the category of a patient, etc., of the specified infectious disease, the said person shall be liable for all damages incurred by the Hotel, including lost profits due to the facilities that cannot be used during such period.
Right to Cancel Accommodation Contracts by the Guest
Article 6
- The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
- In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to cases for which the Guest is liable
(excepting the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the attached Table No.2.
However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest. In the case when the Guest does not arrive at the hotel by 8:00 p.m. on the day of the stay (or 2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard to the Accommodation Contract as being cancelled by the Guest.
Right to Cancel Accommodation Contracts by the Hotel
Article 7
- The Hotel may cancel the Accommodation Contract under any of the following cases:
- When the Guests deemed liable to conduct and/or have conducted himself in an manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
- When the person seeking accommodation is a patient with a specified infectious disease;
- When the Guest can be clearly detected as carrying an infectious disease;
- When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
- When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
- When the provisions of Article 12 (No.63) of Metropolitan /Prefectural ordinance are applicable;
- when the case falls under the provisions of Article 5 of the Prefectural Ordinance.
- When the Guest does not observe prohibited actions such as smoking in bed, mischief to the firefighting facilities and other
prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the
causing of fires)
- In the case when the Hotel has cancelled the Accommodation Contract
in accordance with the preceding Paragraph, the Hotel shall not be
entitled to charge the guest for any of the services in the future
during the contractual period which he has not received.
Registration
Article 8
- The Guest shall register the following particulars atthe front desk of the Hotel on the day of accommodation:
- Name, age, sex, address and contact information;
- For non-Japanese: nationality, passport number, port and date of entry in Japan;
- Date and estimated time of departure; and
- Other particulars deemed necessary by the Hotel.
- In the case when the Guest intends to pay his Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.
Occupancy Hours of Guest Rooms
Article 9
- The Guest is entitled to occupy the contracted guest room of the Hotel from 3:30 p.m. to 10:00 a.m. the next morning. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival
and departure. - The Hotel may, not with standing the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph.
In this case, extra charges shall be paid as follows:- Up to 4 hours: JPY800 plus tax per person per hour
- More than 4 hours: room charge in full (or 100% of the equivalent in the sum to the room charge）
Observance of Use Regulations
Article 10
The Guest shall observe the Use Regulations established by the Hotel.
Business Hours
Article 11
- The business hours of the main facilities, etc. of the Hotel are As follows, and those of other facilities, etc. shall be notified in detail by Brochures as provided, notices displayed in each place, service directories in Guest rooms and others.
- Service hours of front desk, cashier’s desk, etc.
- Closing time 01:00 a.m.
- Front service 06:00 a.m. to 01:00 a.m.
- Annex service facility hours: Annex Hall 09:00-22:00
- Service hours of front desk, cashier’s desk, etc.
- The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.
Payment of Accommodation Charges
Article 12
- The breakdown of the Accommodation Charges, etc. that the Guest Shall pay is as listed in the attached Table No.1.
- Accommodation Charges, etc. as started in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveller’s cheques, coupons or credit cards recognized by the hotel at the front desk at the time of arrival of the Guest or upon requested by the Hotel.
- Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities which have been provided for him by the Hotel.
Liabilities of the Hotel
Article 13
- The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the full fillment or the non full filiment of the Accommodation Contract and/or related agreements. However, the same
shall not apply in cases when such damage has been caused due to reasons for which the Hotel is not liable. - Even though the Hotel has received the “PASS MARK” (Certificate of Excellenceor Fire Prevention Standard issued by the fire station), furthermore, the Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected
fire and/or other disasters.
Handling When Unable to Provide Contracted Rooms
Article 14
- The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as
practicable with the consent of the Guest. - When arrangement of other accommodation can not be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to the causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
Handling of Deposited Articles
Article 15
- The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value but the Guest
has failed to do so, the Hotel shall compensate the Guest within the limit of JPY200,000 yen. - he Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limit of JPY200,000 yen.
Custody of Baggage and/or Belongings of the Guest
Article 16
- When the baggage of the Guests brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in the case when
such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the
time of his check-in. - When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall
inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the
ownership is not confirmed, the Hotel shall keep the article for 7 days including the day it is found, and after this period, the Hotel shall
turn it over to the nearest police station. - The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two Paragraphs shall be
assumed in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
Liability in regard to Parking
Article 17
The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises
of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited with
the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the
Hotel in regard to the management of the parking lot.
Liability of the Guest
Article 18
The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.
Attached Table No.1
Calculation method for Accommodation Charges
(Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)
(Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)
Total amounts to be paid by the Guest
□ Accommodation Charges：Basic Accommodation Charge (Room Charge)
□ Extra Charges：Extra Meals & Drinks, others □ Taxes：Consumption Tax, Hotel Tax
Remarks
- Basic Accommodation Charge is based on the tariffs, which are posted at.
Cancellation Charge for Hotel(Ref. Paragraph 2 of Article 6)
| Contracted Number of guests | |||
| Date when cancellation of Contract is Notified | 1 to 14 | 15 to99 | 101 and more |
| No Show | 100% | 100% | 100% |
| Accommodation Day | 80% | 80% | 100% |
| 1 Day Prior to Accommodation Day | 20% | 80% | |
| 2 Day Prior to Accommodation Day | 20% | 80% | |
| 3 Day Prior to Accommodation Day | 20% | 80% | |
| 4 to 8 Day Prior to Accommodation Day | 20% | 80% | |
| 9 to 19 Day Prior to Accommodation Day | 10% | 20% | |
| 20 Day Prior to Accommodation Day | 10% | ||
（Remarks:）
- The percentages signify the rates of cancellation charge to the Basic Accommodation charges.
- When the number of days contracted is shortened, the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
- When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons
equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as a whole number.
