FAQ

When is the earliest I can book online?

Online booking is available from 6 months prior to your visit, right up until the day of your stay (at most 180 days before). We ask for your understanding in the event that we are fully booked. We register our booking slots at the start of each month.
(E.g.: Bookings for stays starting on 30 September will be possible from 1 April. Bookings for 1 October will start from 1 May.

Can the person making the booking be different to the person who will stay at your hotel?

Yes. Please enter the name of the person who will stay at the hotel in the ‘lodger’s name’ section.

Can I book a room via telephone at the online rate?

The online rate is restricted to internet bookings, so unfortunately we cannot offer this over the phone.

What should I do if I want to change or cancel my booking?

Online bookings can be changed or cancelled on the ‘booking confirmation’ page. If you would like to change or cancel a booking on the day of your stay, please telephone our front desk.
(A set cancellation fee will apply)

Can I be placed on a cancellation waiting list if you are fully booked on my preferred date?

We apologize for the inconvenience, but we do not offer this service for bookings over the internet or phone. We ask that you regularly check our availability.

When will I need to pay my room fees?

For both payments in cash and credit card, we operate a payment in advance system. Please pay at the front desk during check in. Guests staying for two or more nights in a row can pay each day’s fees separately (these daily fees must be paid in the mornings).

Can payment be made by someone different to the person staying at your hotel?

Yes. Please make sure that room fees are paid before the first day of your stay.

Do you provide breakfast?

We offer both Japanese and Western-style breakfasts. Please book your chosen breakfast at the front desk at least one day in advance. The price is ¥800* per person, and breakfast hours are between 7:00-9:00. *VAT not included

What facilities and services do you offer?

Our hotel offers the following provisions:

●Standard facilities in each room
Air conditioning, bath, bed, toothbrush, shaver, hairbrush, bath towel, face towel, bath mat, ‘yukata’ bathrobe, hair dryer, shampoo-conditioner, body soap, tea pot, tea set, free television channels (general / BS), desk, table lamp, paid videos, mini-fridge, bidet

◆Front desk items (free of charge)
Iron, trouser press, air freshener

◇Front desk items (fees apply)
Espresso coffee, air humidifier and purifier, photocopier, FAX machine, delivery service

Can I use the internet?

Cable and wireless LAN internet connection is provided in each room. Please bring a laptop or other device if you wish to use this service.

Can I send my luggage to your hotel in advance of my stay?

You can send your luggage to us if you fill out your name and date of stay below our hotel address on the package. We will keep this at the front desk. We will not be able to handle packages requiring payment on delivery.

Is it possible to leave my luggage with you?

We can keep luggage at the front desk only on the days of your check in and checkout. Depending on the circumstances, we may not be able to look after your luggage.

What time is check in and checkout?

Check in is from 15:00. Checkout is at 10:00.

What happens if my arrival is delayed?

Check in is possible even late at night, but if you will arrive later than 12pm, or if you will be over an hour later than stated on your booking, then we ask that you contact the front desk. If we do not hear anything from you, we may have to concede your room to another guest.

What should I be aware of when staying consecutive nights?

Please feel free to leave your belongings, excluding valuables, in your room when you leave for the day. We ask that you entrust your room key to the front desk before you leave. Our staff will enter your room to carry out cleaning sometime between 10:00 – 14:30, so please tell us what time would be convenient for you.

What time do the hotel front doors close?

For safety reasons, our doors will close at 01:00 in the morning. Please leave your room key at the front desk before exiting the hotel. If you plan to return later than 01:00, please tell the front desk and we can make arrangements.

Can I delay my checkout time?

In order to delay checkout from 10:00 up to 14:00, a charge of ¥800* per person per hour will be applied. *VAT not included.
If you stay past 14:00, you will be charged the full cost of a standard room for the night. This charge will be the same even if you are staying with us on a discounted fee. Depending on the booking situation on the day, we may have to refuse a request for checkout extension.

Do you have a parking lot?

We have space for 2 cars to park. The fee is ¥1500 per car per night up until 10:00am. We ask for your understanding that our hotel accepts no liability for accidents in the parking lot, excluding cases of significant negligence on our part.

Are there convenience stores nearby?

There are several convenience stores within a 2 minute walk of our hotel (Seven Eleven, Family Mart, Sunkus, and Lawson etc.)

Can I use your delivery service?

Yes, but we only allow guests to send payment on delivery packages with Yamato Transport.

Do you have any vending machines?

Main building 1st floor: Seiryo Soft Drinks
Main building 2nd floor: Canned beer, shochu highballs etc.
Annex 2nd floor: Seiryo Soft Drinks

What are your fees for children?

We do not have any special fees for children – their fees are the same as for regular adults. (If you have a child under elementary school age who will be sleeping together with you, there is no charge. If you are staying in a Japanese-style room, there may be an added fee depending on your usage of futons).

Do you have non-smoking rooms?

As of April 2017, the 4th and 5th floors of both the main building and annex are non-smoking floors. These contain 3 single rooms, 19 semi-double rooms, 2 double rooms, 4 twin rooms, and 2 Japanese-style rooms – 30 rooms altogether.

Can I have a massage in my room?

Please request this at the front desk.
We ask for your understanding that we do not admit any massage companies apart from those our hotel already has arrangements with.

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Flight Package Tour
White Bair Family, Inc

新宿三丁目駅徒歩３分　全室インターネットＯＫ　新宿御苑も近く　静かで安心なビジネスホテル　ホテルたてしな【公式ファンページ】

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